4 Reviews. Anonymous Families - 19/01/2021 Confirmed reviews ALL, Patrick S. T. Solo - 19/01/2021 Confirmed reviews ALL. 2 Bukit Manis Road The Singapore Resort & Spa Sofitel Singapore Sentosa Resort & Spa, Sentosa Island 099891 Singapore. The meals are pleasant but falls short of the sofitel standard. In general we had a pleasant experience at the hotel. I wonder whether the cashier did the right job by tapping the master card on the card reader or should they do a swap of card instead. Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. Sofitel Singapore Sentosa Resort & Spa vs Amara Singapore. Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. Find peace and tranquility in … This is the 1st time my partner booked Sofitel via Klooks as a surprise for my birthday and its upset to give such reviews a Singapore Accor Group Sofitel. 4. We raised the issue with hotel management, but despite a few follow-ups, there was no resolution. You guys did not do a good job here. Mr Shukor greets us, welcome us with a smile and brought us to the Spa via buggy ride. I will share your comments with our team. The hotel staff decorated the room beautifully and gifted a slice of complimentary birthday cake when indicated it's my partner's birthday; my partner was pleasantly surprised and we were both blown away with the sincerity and hospitality of the hotel staff. The symbol of french elegance in luxury hospitality around the world  | Website Design. Delivery man came and left because the staff told them that no such person exist. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I will share your comments with our team. The package comprises the … Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Sze Min N., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. 8 minutes from Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) HSBC Women's Champions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. asked about the kids playroom and package and was told to go back to the room to call and enquire. From the warmth, to the assurance that all our guests will be taken good care of, and the tact to which situations were taken care of. Staff on site can arrange a shuttle service. amongst which, i ordered cereal for my children. The premises was an absolute delight; time spent at the pool and room were amazingly. You’ll eat like European royalty. I will share your comments with our team. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): So close to being a five, but..... - See 3,231 traveller reviews, 3,386 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. It felt so festive. It is always a pleasure to receive positive feedback. Spent a morning at So Spa Sentosa & walked away feeling so relaxed, definitely felt like being away! Find peace and tranquility in your luxurious room. From luxury stays to gastronomy adventures to wellness retreats, take advantage of Sofitel Sentosa’s unique offers and make exciting memories today! Take your taste buds on a gastronomic journey with a myriad of offerings at Sofitel Sentosa. Had our wedding lunch at the ballroom and everything went perfectly. Rejuvenate with these exclusive indulgence packages at Sofitel SPA. Kevin and Jocelyn spend a luxurious night at Sofitel Sentosa Resort & Spa, for a weekend of pampering at the spa and fine dining with cliff-top views. Coastes is located a short walk from Beach station and thankfully for the good weather that day (because it had been so rainy that week), we didn’t have to go for Plan B. Prices are calculated as of 11/01/2021 based on … The stay was good for a staycation. 2 Bukit Manis Road Sentosa 099891 singapore singapore, MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station, MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station, CHANGI AIRPORT At 26km / 16.16 miles - Shuttle paying. Overall, Crosby Street Hotel ranks significantly better … Due to covid-19, travelling out is not allowed, therfore I have ceased using Accor Group. Now, in typical Singapore fashion, the food is often a deal breaker. i honestly have no clue why cereal takes this long to serve. Hash brown for both plates were as hard as anything. Package includes 3 meals. Lunch and dinner at the cliff was good. At night, live music and, Poul L. Families - 22/01/2021 Confirmed reviews ALL. Special offers. The cheapest way to get from SO/ Sofitel Singapore (SG Clean) to Sentosa Island costs only $2, and the quickest way takes just 2 mins. I don't expect to be threatened with no questions ask. Hotel. Further, the add-on bed was "curved" and made for a poor sleep. Really took away from what was otherwise a very pleasant experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hotel. This is definitely not acceptable. That's the only best service during our stay. Sofitel Singapore Sentosa Resort & Spa launches a S$388++ “Retreat to Sanctuary” stay package for two which will be available from now until end April 2020. Situated at the top of a cliff rising above Tanjong Beach, it is a haven of tranquility … Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Check in counter, my credit card was declined twice and I called the bank and the bank says there's no record of decline or any merchant. A building steeped in the island's history The award-winning Sofitel SPA is housed within the former barracks of a military complex that the British Army occupied on Sentosa from the 1880s to the 1930s. It is always a pleasure to receive positive feedback. Complimentary shuttle bus services are available via Harbourfront Exit D. The resort hotel is located on Sentosa Island, a 25-min drive from Singapore Changi Airport. The staff were so kind in ensuring everything went well. Yours sincerely, Piotr Kupiec, Dear Ken Min C., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. So I believe you know what the housekeeping has not been doing. ... ⁣ ⁣ 2020 hasn’t been much... but 2021 brings new beginnings to rediscover prosperity at Sofitel Sentosa. To ensure your health and safety, we have put in place the most stringent cleaning standards and operational protocols in the world of hospitality and as mandated by local authorities. Yours sincerely, Piotr Kupiec, Accessibility for people with reduced mobility, Accessibility for people with reduced mobility Details. Special mention Julianne was very attentive, cheerful, gave us an impromptu birthday surprise, she made an effort even it was not pre-arranged. Communicated to Check-In Staff on the receipt of items from third party. We love our city but that doesn’t mean we don’t feel the … Mostly good stay, but consistency and continuity lacking, Infrequent G. Families - 20/01/2021 Confirmed reviews ALL. The resort located on Sentosa Island caters complimentary shuttle bus services to Harbourfront MRT Station Exit D. The hotel offers MyResorts, a suite of enhanced privileges designed for an amazing resort experience. Relish in intricate French design cleverly blended with Singapore's colonial heritage, to bring forth a unique ambience. Contact. For my 70th birthday , Sofitel Sentosa laid out an exceptional welcome for me and my family! We left our room at 10:30 as we took a buggy from the Lobby that weaved us around the buildings, down the hill, over paths smooth and rough, narrow and wide, to the separate building of So/Sofitel. We were served by Young lady Faith. This took time and was of course expensive, so really took away from the experience. The reply came from him was shocking because he is a server in the restaurant representing Sofitel and he answered me with answers that I felt I am being threatened. Dear Shang Yao C., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. As a member of Accor Group, I have excellent impressions of Accor Group overseas. On my birthday, a check in for 1 night stay has been a total disaster and Sofitel has given me a most wonderful bad memories. Will be back again as an accor plus member. Decided to give Sofitel Sentosa a try (cos all other hotels are so expensive) and went to Coastes for brunch before checking in. Went Kwee Zeen for dinner. at breakfast, my food was served 40 mins later and there were missing items from my food. It is always a pleasure to receive positive feedback. Very patient and great service rendered by her. The room was comfortable and lavish, but had some issues which were never resolved, even after nearly a week. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were very pleased with the service from all the staff throughout our entire wedding. Staff are extremely helpful and polite. I pay to eat and I expect customer service. You may encounter my kids, a teenager or my elderly parents who comes in with only cash in hand. Conceived with your comfort in mind, it spans 36 square metres and invites you to indulge in surprising decorative touches such as flower-shaped knobs, deep gold elements and lush textures complementing the sumptuous bedding of your beguiling bed. The stay would be perfect was it not because the mattresses in our joined rooms with single beds were not so hard. Customer review rating 4.2/5 16,440 reviews, I cannot take advantage of the Members' rate, Sofitel Singapore Sentosa Resort & Spa Hotel, French luxury and local cuisine in the world's most exciting city. ONE15 Marina. To consider . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Breakfast spread left a lot to be desired and really not up to a property of this standard. The short fall of 3 points 1. food for breakfast and also food at the cliff really doesn’t meet the mark.. to be honest it was bad. Its like telling the customer to stop asking me. Tip extra to the waiter for their outstanding service. With the... Catch up on all the latest news and events. I truly enjoyed my stay at your hotel though there were a few areas i felt could have added to the overall experience. Conceived with your comfort in mind, it spans 36 square metres and invites you to indulge in surprising decorative touches such as flower-shaped knobs, deep gold elements and lush textures complementing the sumptuous bedding of your beguiling bed. The property also houses the world's largest So SPA at its 6,000 sqm heritage site. 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